Does Viva Aerobus have a cancellation policy?

When planning your travel, understanding the Viva Aerobus cancellation policy is essential for ensuring a smooth journey. Viva Aerobus, a prominent airline that provides travel services across Mexico and the United States, has a clear and user-friendly cancellation policy designed to accommodate various traveler needs. Whether you’re faced with unexpected changes or simply reconsidering your travel plans, knowing how this policy works can save you time and stress. For immediate assistance, you can reach their customer service at 1-860-516-6375.

Overview of the Viva Aerobus Cancellation Policy

Viva Aerobus offers different types of tickets, and the cancellation process can vary based on the ticket you purchase. Here’s a closer look at how the policy operates for both refundable and non-refundable tickets.

1. Non-Refundable Tickets

If you’ve purchased a non-refundable ticket, you can still cancel your flight, but it’s important to understand the limitations:

• Cancellation Fees: While you can cancel your non-refundable ticket, a cancellation fee may apply. The amount of this fee can vary depending on how close to the departure date you cancel.
• Travel Credits: If you cancel your non-refundable ticket, you might receive travel credits that can be used for future flights with Viva Aerobus. However, these credits are typically valid for a limited time, so it’s crucial to keep track of their expiration dates.

2. Refundable Tickets

For travellers who opt for refundable tickets, the cancellation process is much more straightforward:

• No Cancellation Fees: You can cancel your refundable ticket without incurring any additional fees, making it a more flexible option for those who may have uncertain plans.
• Full Refund: Upon cancellation, you will receive a full refund to your original payment method, allowing you peace of mind should your plans change unexpectedly.

Key Features of the Cancellation Policy

When navigating the Viva Aerobus cancellation policy, consider the following key features:

24-Hour Cancellation Rule

One of the most advantageous aspects of the policy is the 24-hour cancellation rule. If you book a flight and then decide to cancel it within 24 hours, you can do so without any penalty, provided that your flight is scheduled to depart at least seven days later. This rule is especially beneficial for travellers who may change their minds shortly after booking.

How to Cancel Your Flight

Cancelling your Viva Aerobus flight can be done through several methods, ensuring that you have the flexibility to choose what works best for you:

Online Cancellation

• Visit the Viva Aerobus Website: Start by going to the official Viva Aerobus website.
• Log In: Access the “My Trips” section using your booking reference and last name.
• Select Your Flight: Find the flight you wish to cancel and follow the prompts to complete the cancellation.

Using the Mobile App

For added convenience, you can also use the Viva Aerobus mobile app to manage your bookings. Simply log in, navigate to your reservations, and follow the prompts for cancellation.

Customer Service Support

If you prefer to speak with someone or need assistance with your cancellation, you can reach Viva Aerobus customer service at 1-860-516-6375. Their representatives are available to help you navigate the cancellation process and answer any questions you might have.

Important Considerations

While the Viva Aerobus cancellation policy is designed to be straightforward, there are a few additional considerations to keep in mind:

• Change Fees: If you decide to change your flight instead of cancelling it, change fees may apply. This is particularly important for non-refundable ticket holders, so make sure to check the details.
• Weather-Related Cancellations: If your flight is cancelled by Viva Aerobus due to weather conditions, you are typically entitled to a full refund or the option to rebook your flight without additional charges.

Exceptions to the Policy

While the policy is generally clear, there may be exceptions:

• Emergency Situations: If you encounter a medical emergency or other unforeseen circumstances, contacting customer service can be helpful. They may offer special considerations based on your situation.
• Flight Schedule Changes: If your flight schedule changes significantly, Viva Aerobus will usually provide you with options to cancel or rebook without penalty.

Conclusion

Understanding the Viva Aerobus cancellation policy can significantly enhance your travel experience. Whether you hold a non-refundable or refundable ticket, knowing your options helps you manage changes with confidence. For further assistance or immediate enquiries, remember to reach out to Viva Aerobus customer service at 1-860-516-6375.

Frequently Asked Questions

1. Can I cancel my Viva Aerobus flight online?

   Yes, cancellations can be completed easily through the Viva Aerobus website or mobile app.

2. What happens if I cancel a non-refundable ticket?

   You will not receive a refund but may receive travel credits for future flights, subject to any applicable fees.

3. Is there a fee for cancelling a refundable ticket?

   No, you can cancel a refundable ticket without incurring any fees and receive a full refund.

4. What is the 24-hour cancellation rule?

   You can cancel your flight within 24 hours of booking without penalties if your flight is scheduled to depart at least seven days later.

5. Who should I contact for help with cancellations?

   You can reach Viva Aerobus customer service at 1-860-516-6375 for assistance.