There are features that you need to add when it comes to delivering the best customer experience. Your Shopify store might not have it, but you can always integrate apps that can help you deliver the experience you are looking for.
Like a Shopify delivery date scheduler. This app can make a lot of difference when it comes to customer experience. If you want your Shopify store to look different from others, you have to have features that bring convenience to your customers.
Scheduled delivery gives customers more flexibility to choose when their order will be received. So, adding a delivery date picker on the product page or cart page can do the job.
Customers choose their preferred date and time slot offered by you. You can either choose a mandatory delivery date or keep it optional for customers. You can also allow customers to choose only the delivery date and not the time, depending on your requirements.
This plays an important role in increasing customers’ purchasing experience. They have more surety about when their order will be delivered and can plan their day accordingly.
You have full control over the number of orders so that you never have to worry about over-committing.
Why do customers choose the delivery date?
When you allow customers to choose a delivery date, it eliminates the need for them to wait an entire day for their order. Customers can prioritize their other tasks without concerns about missing the delivery. They won’t be disturbed by delivery calls during crucial meetings or while traveling.
Let’s take the example of a bakery. If a customer chooses a specific date and time for their order to be prepared, the bakery can plan accordingly. However, if the bakery bakes multiple cakes in advance without any specific orders, there is a risk of those cakes not being purchased.
With the order limit feature, it stops accepting orders once the counter hits. It ensures that orders are only accepted within a reasonable timeframe to maintain quality and efficiency.
If customers are not given the option to choose their delivery date, it becomes impossible to determine if they will be available when the delivery is attempted. This lack of communication can result in undelivered orders when delivery personnel return without completing the delivery. Returning undelivered orders to the customer’s address multiple times increases the frequency of repeat deliveries.
On the other hand, implementing delivery date scheduling provides a simple solution. It allows customers to select a convenient delivery date and time while helping you plan your daily deliveries accordingly. As a result, the number of repeat deliveries decreases significantly, leading to increased profit.
By not offering customers the ability to choose their preferred delivery date on your Shopify store, you may incur additional costs. Dealing with order and status inquiries can consume a significant amount of time and money, placing a burden on you and your support agents.
Implementing a delivery date scheduler not only reduces administrative work but also boosts your company’s productivity. With customers able to select their desired date and time slot for delivery, there is greater transparency and fewer chances of confusion or inquiries.
Enabling delivery scheduling and offering flexibility in delivery options strengthens the trust your customers have in your brand. Timely deliveries, coupled with flexible delivery scheduling, encourage first-time customers to return to your store for future purchases.
Satisfied customers may leave positive reviews on various platforms, contributing to your company’s reputation. Over time, customers begin to recognize and choose your brand by name, resulting in increased traffic, more visitors, and a growing customer base.
Conclusion
Offering a customizable shopping experience with preferred date delivery is a game-changer for e-commerce businesses. By allowing customers to select their desired delivery date, businesses can enhance customer satisfaction and build strong relationships. This personalized approach meets individual preferences and adds convenience to the shopping process. Customers feel empowered and valued when they have control over when their orders will arrive.
Moreover, businesses can optimize their operations by streamlining logistics and reducing unnecessary costs. This approach helps increase loyalty and encourages repeat purchases, thus, leading to increased customer retention. Embracing a customizable shopping experience with preferred date delivery is a strategic move that sets businesses apart in a competitive market, providing a seamless and satisfying shopping journey.
